What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. BT Business Hubs: Help and guides for your model. Trouble connecting? BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. The most consistent workaround we have discovered is to disable the 5GHz band on the BT Smart Hub 2. Vodafone Broadband: Great prices but at what cost? A spokesman for BT told the BBC only a "very small" number of users have been affected. Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. Fastest BT Smart Hub 2 Router Open Port Instructions When prompted enter the Admin password, which you can find written on the pull-out tab on the right-hand side of the router. This brings up a hidden page. I've been following this thread ever since I had issues. Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. No problem. "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. Click a dropdown for your model of Hub. 01-10-2020 This is so you can learn about some of the most important features of your BT Broadband package. How are people to fault trace if they dont know all of the possible scenarios? Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. 01-10-2020 I too have just discovered this thread, having tried to sort things out for the last week. Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. What is the difference between WiFi 6E and WiFi 6? If it doesn't accept the admin password, click on Hint. BT Smart Hub 2 router 'disrupting' home networks - BBC News Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. Although a free Sonos Boost sounds like a great thing. Alternatively, some users have been able to work around the issue by wiring a player directly to the router, though this doesnt work in every case. In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. At the bottom is a setting for Bridging. Will give this suggestion a try. BT Smart Hub 2 (097683) | BT Shop What is Smart Setup on the BT Hub? How can I turn it on and off? My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. BT Home Hub Help - Wireless Wi-fi Help - FileSaveAs No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. To view the router settings, go to http://192.168.1.254. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. Understand rental and other basic charges, Enter the admin password. Smart Setup is BT's online set-up wizard. BT did originally try playing it down until the customer service advisor tried her system while on the phone and got the same error. Baldrick1. The lights on your hub will change to green or flashing orange as it is setting up. Almost instance response. 2) ClickWireless. Go to Solution. Thanks for the explanation. The default IP address is 192.168.1.254 but you can change that here. - edited Here are some things to try: Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection. My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. "This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers' homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem.". Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. So I decided to direct message them on Twitter. The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). Then, for your static IP block, enter your router's address and subnet mask. This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. Click a dropdown for your model of hub. Xbox binary downloads, sure, I saw the difference there on a gigabit fiber connection, but video streaming should be fine. Was quite easy to get the money credited to my account after that : ). Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. Make sure that your computer is connected to the Smart Hub via Ethernet or wireless, and then open up a web browser. BT unveils Smart Hub 2 with mesh wireless built in and guarantee of Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. I have never tried using just the modem section with a different router. Make sure it is fully pushed in - you'll hear a click. This means that you've got no control over which network your device joins. 01-10-2020 ***The radically changed Web Admin Interface of the BT Smart Hub 2. Just plug 3rd party router into the wall mounted Openreach fibre modem. Let's take a look at the legacy BT routers that are still capable of getting you online. . BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. Read about our approach to external linking. Find your model. I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. Smart Setup is BT's online set-up wizard. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). 6:41 AM. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. Download the My BT app to check your bill, test your speeds and activate your internet security products. TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? Therefore, we can consider this issue closed. Its only when you connect direct to the Hub. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Connect the cable to the hubs power port, plug it into the wall and switch it on. 10:38 AM A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. How can I turn it on and off? Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. 7h47. You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode, I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. I think the key is to set it all up with 5ghz turned off then turn on when you are happy sonos is working correctly. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? Switched it off on iPhone, instantly worked for the app. What to do if you cannot connect to a BT Smart Hub 2 Argos Support 9.09K subscribers 13K views 1 year ago In this Argos Support video, we will show you what to do if you cannot connect. You'll find it on the back of the Hub if you haven't updated it. BT Smart Hub 2 router 'disrupting' home networks - BBC News BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Joyebikes Bafanag M510 M600 Full Suspension Carbon Fiber. This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post. - edited Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. 9:11 AM. This wasnt an option for me however as my router isnt near any of the speakers. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. The setting is on a page hidden on the home version. Using BT Smart Hub (HH6) with Asus RT-AC68U or any other third party 4) Enter the Admin password. Therefore, we can consider this issue closed. Links to user manuals and other documents for BT Hubs for broadband. BT hubs: what are smart hubs and which one do you have? The BBC is not responsible for the content of external sites. BT Smart Hub 2 | BT Help I have an update to share with you all regarding this issue. Plug the microfilter into the socket. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Changing Wireless Modeto 2 didn't fix the problem. Bt smart hub as modem to connect to mesh system BT smart hub - hidden bridge mode menu - Plusnet Community I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode. All rights reserved. However, abnormal sac size occurs in approximately 17% of pregnancies. This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. Web admin interface of the BT Smart Hub 2 router. How do you - YouTube This would be a double NAT (two router) condition which isn't recommended. After trying to set bridge mode and saving (the save appears to hang) I eventually. What's the least amount of exercise we can get away with? Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. Having switched off the 5GHz band I was immediately reconnected and I have lodged a complaint with BT. - edited Using BT Business Hub or router. Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. Not sure which hub or router you're using? Solved! 01-10-2020 At conservative gathering, Trump is still the favourite. Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. What to do if you cannot connect to a BT Smart Hub 2 - YouTube Plug the microfilter into the socket. For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. However, I agree with some of the comments. At least Ive got Sonos working now even though it is at the expense of 5ghz. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). This will open the Hub Manager. 9h23. If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. BT Smart Hub settings - make your router faster and less annoying. ***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! Slide the two parts of the hubs plug together until they click into place. As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. Thanks. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. Still having trouble with this. My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. better. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. If you're getting Smart Setup again on a device you've already set up, it may be that you have performed a factory reset on your BT Hub. Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. Forgot to mention the third solution is hard wire a speaker to create the Network. I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. Do I need a WiFi 6E router to use WiFi 6E products? It only fires up when you open a browser. Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. Whilst switching off the Private Address setting on my iPad gave a short lived reconnection, this too failed the next day. Need support for other hubs and routers? Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. This WAN socket can be used with either a FTTP interface or a FTTC modem. In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. Pretty obviously really if I look at an old BT modem. The handler switched off 5ghz frequency remotely. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. BT's done a great job on this router. "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. Guide to BT Business Hybrid Connect. Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). Ask questions and share tips with other people 24 hours a day. For help getting started with all your products and services, visit our welcome pages>, Coronavirus: Delivery, installations and repairs, BT Home Hub 5 - Information and troubleshooting guide. I have disabled the bt fon and bt wifi to reduce my home network clutter. Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. Copyright Expert Reviews Holdings Ltd 2023. Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. Links to user manuals and other documents for BT Hubs for broadband. If you turn it off, we might think there is something wrong with the line. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. Change the Hub Gateway IP address to 192.168.2.1 Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. I have got fed up trying to clear the problem using the instructions given by the app as has my wife! Users . This topic has been closed for further comments. Thats great to here. Expert Reviews is a registered trade mark. Web admin interface of the BT Smart Hub 2 router. This brings up a hidden page. How do you turn off wifi? Use our hub light guide. I believe I was one of the first to flag this issue up to BT around 3-4weeks ago. Changing the IP address of your hub | BT Business Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. Frame Size: 17 inch,19 inch or customer size. Connect the cable to the hub's power port, plug it into the wall and switch it on. The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. How to fix Strict or Moderate NAT type on BT Home Hub 5 I saw the post about the public/private. It looks like the 'Bridging' button simply does not work. 11:46 AM BT Smart Hub - Wikipedia This should explain it. An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. The router is now displaying hidden ssid. Combine R7000 Nighthawk with BT Smarthub 2 - Netgear
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