If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. This error stumped me for a while as well. I had to do a quick refreher on this topic mid-superbadge. The free lemonade offer worked! Have a question about this project? Hi there,I am struglling with sataus update within a macro. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? Usually this is due to some pre-existing configuration or code in the challenge Org. R&D, A project with Daddy: My favorite daily process! Anyone have any idea? This is where you start building out the ability to manage support levels. :), I am unable to solve this. Tags Modified 2 years, 1 month ago. This is my journey- a normal kid by day- a Trailhead explorer by night. I didn't change anything and retried the "Check Challenge" just now and it worked. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. Are you sure it is about that? !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). I am the Trailhead Baby! I'd try again since Trailhead had issues yesterday. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. Please guide me on this.Thanks. Remember you can only have one assignment rule per object and the instructions specify two routes. When I made mistakes, I simply reverted to the last saved version. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. I usually visit your website and I always learn something new from here. I have sent screen shot of my report to rebecca@capstorm.com . Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. I have tried a thousand times with all variationsand the same error keeps coming up. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I tried 10 different possibilities. :) I'd reconsider that time trigger. Any help would be greatly appreciated. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. I did add the things mentioned automated action in macro. Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). Skip Main Navigation. Well occasionally send you account related emails. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? The error message is so cryptic that it's hard to troubleshoot the issue. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Has any code been used with your org? The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. Glad you figured it out! Ensure you set up the routing for Basic Cases properly." Youll need to enable this whole feature before you start I wont give away what its called! Yes! Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Empty the recycling bin. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! (might not matter)The biggie- violation action- Does need to be dynamically assigned. And it's a little trickybut you can find out if you google it:). After changing the name of the inactive user it worked for me. I used a new trailhead playground created exclusively for the service cloud badge. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. thing I could be missing?Thanks in advance! Glad you solved the problem! Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. Ensure Milestones are configured properly for High Priority Cases. Luckily, the macros module was very fresh in my mind. You also get personal insight into the life of a Trailhead Baby! I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Excellent statistics for your blog, thanks for taking the time to proportion with us. Take a break, grab a snack, and watch this video. Making dinner for Mom! These have different SLA milestones an agent has to hit its the same in this section. I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! Did you perform any particular action to get the email available on the console ? Its upsurd. Hi I am stuck in challenge 6. This is my journey- a normal kid by day- a Trailhead explorer by night. If you can not, I'd look around at permissions. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. I'd bet that the solution is to "clone" not rename. I am getting mad over this error now. Ensure you group report results correctly. " Initial Response milestone- You only need 1 criteria. THANK YOU! If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. That is why I referred to the question that was asked to you before on May 31st. * Able to be used on a profile level? Ive always thought this was pretty cool. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. I have the Milestones field in the page layout too. I'm not sure I would have figured that out if I didn't stumble across this forum. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Challenge 1: Automate record creation. Good! Please post some details of what you have. Confused? A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. Making dinner for Mom! "Please help to resolve this. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Could you share a bit more details on what you have done for this step? For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . When it works it plays a sound to tell you that a case has been assigned to you. I dont see any check box under layout properties of Knowledge. Does anybody have a moment to help? I hope that you feel inspired. The custom email button I made was visible instead but was not approved by the Trailhead check. 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. Also, I've included Entitlements in the console. Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Ensure you set up the routing for Advanced Cases properly. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? Thank you sooo much, you were right! Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! I am not sure what I'm doing wrong? The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. That is frustrating! My problem was that I had 2 users with the same name: Ada Balewa. How frustrating! I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Thank you for your time and response. I'm sure you've done this but is omin-channel enabled? and me too!! {!Case.OwnerFirstName}, Ursa Major Solar. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". Thank you! Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Any hlp? You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. Hyatt Place New Taipei City Xinzhuang. Make sure that the correct date range is selected. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Nice and informative blog! You also get personal insight into the life of a Trailhead Baby! "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Also, my email-to-case and email on demand are checked. Review the steps to rename the console to 'Cloud Support Service Console'. Are you using a Dev org or a playground generate from Trailhead? There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. Hello. Review the steps to create the 'Cloud Technical Team Support Process'.". Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. Why the change of heart? I can only click on the Email tab. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Something that helped was saving the report frequently. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? Thanks a lot in advance. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). It is hard to give many hints about this step without giving away too . Is knowledge set up correctly on the page layout? It has to be so simple. Ensure you select the correct Chart format." The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. The challenge says "add the option for agents to compose emails within the console while looking at a case". took me 2 hours to undersand that, and without your comment I could have been there forever!! It is very attractive and impressive. This comment has been removed by the author. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. R&D, A project with Daddy: My favorite daily process! Ensure Entitlements are visible on Cases in Lightning. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. I dont see any check box under layout properties of Knowledge. Intermediate case users can access both lists of cases. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. Are you sure you want "email to case"? Gosh how frustrating! Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. Ensure you group report results correctly. This thing is just hosed and I'm only on #2. It was an interesting project, and I wanted to share some lessons learned from . Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.
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