crawley borough council housing repairs

Dear Crawley Borough Council, A contract was awarded by Crawley Borough Council to Mears covering the management of responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April 2020. However, if your complaint is more complex or serious, cant be dealt with at the first point of contact and requires further investigation, we will deal with it through our formal complaints process. Find out whether a repair is your responsibility or ours and how to request a repair to your home or a communal area. To make sure your home is a good working order, we plan buildingmaintenance. Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. It is also important to remember that any belongings damaged as a result of repair works being carried out are also eligible for compensation. Content and site Copyright Crawley Borough Council 2020. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. The money owed will be recovered whenever the property is sold in the future. Find top links about Crawley Homechoice Login along with FAQs, videos, and more. Read more: Only 10% of council housing repair jobs ever get checked Read more: Ali accused of cover-up over findings on . Wates Living Space has been appointed to carry out repairs and minor planned works for Cardiff Council, which will see the leading social housing maintenance provider deliver housing improvements to 4,200 properties across the north of the city. TRN-19-006 Repair and Maintenance of EA Vehicles - Dundonald Area Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Housing. Mar 06, 22 (Updated: Aug 27, 22) Wates Living Space, is continuing to grow its presence in London with an appointment to carry out fire safety works on behalf of Barnet Homes. Find out the latest coronavirus information on housing and homelessness. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. Find out what to do to prevent these problems, or stop them from getting worse Get help with damp,. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. If wallpaper is affected, its best to remove it and treat the wall. Countrywise Repairs, a strategic joint venture (JV) between Town and Country Housing Group and Wates Living Space, has expanded its area of operation to deliver responsive, planned and void maintenance works across East Kent. This contract is for the payment solution for a range of goods and services with multiple providers. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. It affects one person or a group of people and requires a response. You can also claim compensation for the damage that has been caused during repair work. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. You will need to register for an online housing account first before you let us know what needs doing.. For an emergency please see the contact details on our emergency repair page and do not use the online account.. Wates Living Space has been appointed to the Tower Hamlets Homes Block Refurbishment framework, a four-year pipeline of housing refurbishment works in East London. Repairs and maintenance Report a repair You can report all repairs, including gas and water, using our online form or on 01293 438111. These cookies do not store any personal information. Corporate purchasing card services for the London Ambulance Service. Leaseholders and Freeholders . For further information and guidance see Bogus callers and phone fraudsters. You have rejected additional cookies. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. 2 6 May 2021. Crawley Homes has implemented a new housing IT system. A fee will be included to meet the cost of registering the charge against the property. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. You also have the option to opt-out of these cookies. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Content and site Copyright Crawley Borough Council 2020. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. The Wates Community Learning portal is a digital platform providing access to over 50 nationally accredited courses. Analytical cookies are used to understand how visitors interact with the website. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. Necessary cookies are absolutely essential for the website to function properly. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Apply for HMO licence. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Our environmental services asbestos team survey homes we manage to identify materials containing asbestos and assess its condition. This site is powered by Granicus. Housing Enforcement Officers liaise with landlords and agents to fix disrepair. Report a repair Adaptations to your home We can help. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Bewbush - streets A to G (not Court or Walk names), Bewbush - streets H to S (not Court or Walk names), Bewbush - streets T to Z (not Court or Walk names), Broadfield - streets A to E (not Court or Walk names), Broadfield - streets F to L (not Court or Walk names), Broadfield - streets M to Z (not Court or Walk names), Northgate - excluding John Brackpool Close (see Three Bridges for Bridgefield House), Three Bridges - excluding Bridgefield House, West Green - streets G to Z (excluding Apex Apartments), West Green - streets A to F and Apex Apartments, Rent enquiries including difficulties paying your rent. Crawley Homes has implemented a new housing IT system. Home Housing Housing Search our site Search. If you are a tenant, please report your non-emergency repairs online. Request a FREE property inspection to find out how much your claim is worth. Major Repairs Reserve 12,427 11,430 27,872 26,346 21,867 Net financing need for the year 0 8,698 The Department for Communities and Local Government have produced a repairs guide for landlords and tenants (PDF, 289.43 KB). Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. The latest news in your inbox every week. Your own home. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Wates worked closely with the Council to implement a range of innovative methods to train staff and prepare vehicles and equipment to enable housing repair work to begin across the borough. Wates Living Space cements its position as Tamworth Borough Councils partner of choice for planned housing maintenance until 2030. Council tenant rights and responsibilities; Official Facebook page for Crawley Borough Council. Fire safety All properties should have fire alarms fitted and serviced regularly. Complaints should be made as soon as possible after the incident and no more than 6 months from the event or issue being complained about. Services for our tenants, including rent, repairs, new homes and managing your tenancy. Last . Report an empty property. *Working hours: * 37 per week. If this has not been done, email chcompliance@enfield.gov.uk. You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We are committed to dealing with all complaints equitably, comprehensively, and in good time. You also have the option to opt-out of these cookies. You can change your cookie settings at any time. Council housing in Crawley is a mixture of flats. Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. These include: Rent enquiries including difficulties paying your rent Mutual exchange. You may also get money from your council to pay for the cost of moving and the inconvenience it causes. The council provides appointments for non-emergency/non-urgent housing repairs. These services include waste management,. Next . The team were very helpful and understanding of my dangerous situation. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. You can report all repairs, including gas and water, using our online form or on 01293 438111. Wates has cemented its position as the UKs leading social housing maintenance provider following its appointment in a contract worth close to 100m. Join our housing register and apply for council housing. Wates Living Space, a leader in the delivery of strategic asset management solutions for local authorities and housing associations, has been appointed by Lambeth Borough Council to provide repairs and void works on the council's new 200m borough-wide housing repairs and maintenance contract. Pay for a garage or parking space. Thank you for your patience. Working across customer services, housing, allocations, homelessness, temporary accommodation, as well as recruiting and training staff. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. As your landlord, the council have a legal responsibility to ensure the property you are living in is in good, safe, living condition and are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. The cooperative is reducing the supply of hot water due to. 1983 Crawley Borough Council election (Borough boundary changes took place but the number of seats remained the same) [6] 1984 Crawley Borough Council election. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Exchange Tower Harbour. In December 2022 the paid and 65 were out of borough. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. This applies to all properties where gas can be used. These cookies track visitors across websites and collect information to provide customized ads. Your council must find you somewhere to live while work is carried out and pay for the cost of this. More. The pattern element in the name contains the unique identity number of the account or website it relates to. Three years ago, the comparable figures were 169 households in temporary accommodation, 8 in nightly paid, with just 2 out of borough Visit therepairs and maintenance or anti-social behaviour pages for details on how to report these issues. Report a Repair Report a repair online; Gas Servicing and Maintenance How to report issues with gas heating and hot water; Emergency Repairs Find out what emergencies are and send a report; Damp, Condensation and Mould How to control damp, condensation or mould; Missed Appointments You could be recharged for a missed appointment; Repairs to Shared Areas Report a repair to a communal . Our staff will not carry out works where children are unaccompanied. Wates Living Space has been awarded two responsive repairs and minor improvement contracts by Family Mosaic, cumulatively valued at 13.2m. Housing Department Crawley Borough Council - Housing Options Service Services offered. i-housing Our online portal for council tenants and housing register applicants to view and bid on properties Finding a home Apply for council homes, housing association properties and. One of Londons most prominent brutalist residential blocks, Trellick Tower, is set for a major 7.2m restoration programme with the appointment of leading social housing maintenance provider, Wates Living Space, to deliver extensive external works. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. Home. Get in touch. Barnet Council has appointed Wates Living Space in a deal which significantly expands the housing maintenance providers growing presence across London. Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. The latest contract, valued at 1.4m annually, will see Wates Living Space bring approximately 70 void properties back into use per month. You must allow our staff or contractors into your home at any reasonable time to do repairs, inspections or improvement work. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. These cookies track visitors across websites and collect information to provide customized ads. Section 40 (2) of the Freedom of Information Act 2000 Section 40 (2) provides that information is exempt if: If one of two conditions is met. The Ombudsman service is free and they will investigate complaints in a fair and independent way. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. My flat was repaired in time for my childs birth and I received rent refunds and compensation. Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. Community activists confirm that similar issues of leaks, damp, mould and disrepair have affected residents in the two other blocks on Regina Road. Remove tiling and repair wall behind before retiling; fit . Housing repairs. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Exchange Tower Call 01293 438111 Report a repair online Visit the Town Hall Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. Wates Living space has provided 21 high-spec laptops for residents of Clarion Housing Group in London. These cookies will be stored in your browser only with your consent. The number of organisations that expressed interest in the tender. Housing Options Team Leader at Crawley Borough Council View profile View profile badges . disrepair claim against your local council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. The LGSCO investigates complaints about councils, including housing allocations and planning issues: Local Government and Social Care Ombudsman Map. Housing General Fund 3134 2,401 8,353 4,337 0 Planning & Economic Development 5176 1,475 13,220 . Wates has completed a major social housing refurbishment programme that has given a new lease of life to the Ben Street neighbourhood in Clayton, with Wates Living Space handing over the revamped homes four weeks ahead of schedule. If youre a secure tenant, you have the right to carry out improvements to your property. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Crawley Borough Council. Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. Requesting online means you can: make your request at any time of day or night. Harbour Exchange Square Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Outwood Academy students were served a table tennis masterclass from Paralympic gold medalist Will Bayley, as part of a campaign to inspire young people. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. Introductory tenants are usually limited to minor improvements like redecorating inside. Where the loan offered is not enough to cover the full cost of the work, you would need to fund the rest. You can request a repair to your council property to fix an urgent problem. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Report a repair online Sheltered housing and extra care. Wates Living Space set to expand its presence across South Yorkshire, focusing on portfolio of housing repairs and maintenance in Rotherham and Barnsley. Young people across Brent have been given a unique table tennis masterclass by Paralympic gold medalist, Will Bayley MBE thanks to support from national developer and housing maintenance provider, Wates who is working across the borough. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. 1982 Crawley Borough Council election. Coventry Furthermore, we have been able to implement this mobilisation approach across another of our housing repairs contracts, which is testimony to the strength of our teams and capability to adapt during times of uncertainty.. February 27, 2023 alexandra bonefas scott No Comments . A stopcock is a valve for turning the cold water system in your home on and off. List First. All rights reserved. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, View a printable version of the whole guide, Help from your council if youre homeless or at risk of homelessness, Housing Benefit information from your council, Council and housing association evictions, Swap your council or housing association home, Garden maintenance for elderly or disabled council tenants, arranging and paying for any damage you or your visitors have caused in your home to be put right, the structure of your property is kept in good condition this includes the walls, ceiling, roof and windows, gas and electricity appliances work safely, shared parts of a building or housing estate are kept in good condition. If you have suffered any illness or injury as a direct result of neglectful council housing maintenance, you may be eligible to make a claim for compensation. Confirm Password *. We are off to a great start and look forward to working with the Council over the next decade to maintain and improve housing stock in Crawley. Dealing with a complaint is usually a straightforward process. Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. PO Box 4771 The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. Tell us what went wrong, dates applicable to an incident youre complaining about, supporting documents and how you would like us to resolve the matter. Crawley Homes has joined NetZero Collective - a nationwide group working together to make a positive impact by reducing carbon emissions. You should get several weeks warning of any work needed. All rights reserved. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Call-off contract under t. If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. London Crawley Homes has implemented a new housing IT system. The London Borough of Camden Council. We also use cookies set by other sites to help us deliver content from their services. Living in a state of disrepair can have very serious effects on your health and wellbeing. All emergencies must be reported by calling 020 8379 1000 (option 4, then option 2 for council housing repairs). This cookie is a browser ID cookie set by Linked share Buttons and ad tags. However, despite our best intentions and hard work, things can sometimes go wrong. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Crawley Borough Council. This is a True/False flag set by the cookie. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. We are also accountable for the proper use of public money and must ensure that that money is spent wisely and achieves value for complainants and the wider public.