To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. We will not use or share your information other than as described here unless you tell us we can in writing. If you do not see a Check-in or Continue Checking In button for a listed appointment, it means the appointment is not available for check-in at this time. The Portal does not respond to web browsers' Do Not Track signals. Cookies are used for system performance functionality. Ask us how to do this. Enter your Patient Portal email and password, then select your providers Patient Portal, and youll be able to access your health information. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. Select your provider and office location. Where did they go? You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. Note: This page should only be . We can use your health information and share it with other professionals who are treating you. These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Indicate your contact preferences for different types of notifications. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. Get the visibility and support you need to grow. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. You will be notified if your Patient Portal service is discontinued. that you are authorized to address the patient's billing matters. For technical issues with this website during normal business hours, please contact our office. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. Start by navigating to the Profile screen by clicking on Profile in the bottom navigation bar. Please try again in a few moments.? Example: A doctor treating you for an injury asks another doctor about your overall health condition. See how our technology delivers clean orders, identifies potential physician partners, and tracks your organizations performance. Start by clicking the button below, and logging in with the email and password you already use. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. Once there, you will see an option labeled Linked Portal Accounts. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. Benefits of the Patient . On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. Example: We use health information about you to manage your treatment and services. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. Wait a minute or two, and then try again. We are not required to agree to your request, and we may say "no" if it would affect your care. Your use of the Portal after we make changes is deemed to be acceptance of those changes. Please try again. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. Just find your QuickPay Code on your billing statement and you're ready to go. Can I access appointments, messages, and/or test results for family members or others I may be caring for? Below you will find answers to commonly asked questions concerning the website. Clicking Feedback will bring you to a survey form where you can leave feedback. This website uses encryption software. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. We will not retaliate against you for filing a complaint. trouble logging in, password assistance, access to family members information etc.) Watch this brief overview to find out how to register for access to your patient portal and learn about the features you'll be able to take advantage of, like test results, scheduling and bill payment. For technical issues with this website during normal business hours, please contact our office. Yes. We expect to make athenaPatient available to more athenahealth customers and their patients in the coming months. Navigate to the Account screen by clicking Account in the bottom navigation bar. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. From there, you will see an option labeled Linked Portal Accounts. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. athenahealth reserves the right to make periodic updates and revisions to this Policy. See how our RCM services drive efficiency at every stage of your revenue cycle while scaling to match your needs. This information may include: your. If you need to speak with the office sooner, please call the office directly. After you verify your identity, the Patient Portal home will open. How do I register for the Patient Portal? We will say "yes" unless a law requires us to share that information. Here are answers to some frequently asked questions to help you get started. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. The industrys most adaptable, network-enabled suite of healthcare solutions. This website uses encryption software. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. You may request a Patient Portal account for yourself. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). This website and Patient Portal contain links to websites operated by other parties. See how integrated services support providers by collecting diagnoses and care gap data from across our network and surfacing it during encounters. How do I view messages and/or responses from my provider? As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. trouble logging in, password assistance, access to family members information etc.) We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. Some practices using athenahealth products offer Patient Portal access on the homepage of their website. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. You can find the feedback form under the Profile screen. We typically use or share your health information in the following ways. To use Self Check-In through athenaPatient, your provider must have this feature enabled at their practice. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. Freely exchange data and have it curated for direct integration into your workflows. The portal is not intended to replace a physician's office, nor does it provide full revenue cycle management. We can use and share your health information to run our practice, improve your care, and contact you when necessary. We will say "yes" to all reasonable requests. You can ask us to correct health information about you that you think is incorrect or incomplete. The Practice Entities have no control over the security or privacy practices of these external websites. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. Ive logged into athenaPatient, but it says my provider isnt supported yet. Just find your QuickPay Code on your billing statement and you're ready to go. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. How do I manage my saved credit and debit cards? Toggle this switch to turn biometric authentication on or off. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. Make a quick and easy payment online using the QuickPay Portal. Navigate to the Profile screen by clicking Profile in the bottom navigation bar. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. To do this, you must create a password for your account by clicking the. usually in ways that contribute to the public good, such as public health and research. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. When you see this error, a problem has occurred with the app loading your data. This will bring up a list of accounts and settings. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. Please try again in a few moments. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. Improve clinical efficiency and patient outcomes with technology that exchanges medical information and surfaces relevant data during encounters. The Athena Health Patient Portal is an online resource for patients and their families, offering educational material and communication tools about their health. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. You can ask us not to use or share certain health information for treatment, payment, or our operations. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. Ask us how to do this. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). We may also share your information when needed to lessen a serious and imminent threat to health or safety. We can use your health information and share it with other professionals who are treating you. Please do not expect a response on weekends or holidays. . By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. trouble logging in, password assistance, access to family members information etc.) A link to reset your Patient Portal password has been sent to. It is at your practice's discretion to allow online appointment scheduling. Your data should be available again once the systems are updated. Join us in creating healthier futures for us all. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. If you have an upcoming appointment that occurs in the next few days, you will see it listed at the top of the Visits screen. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. Clicking Linked Portal Accounts will bring up a list of all Patient Portal accounts you are connected to and the provider groups that are connected. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. It is your responsibility to monitor these messages. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. Make a quick and easy payment online using the QuickPay Portal. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). The feedback form is an opportunity for you to share feedback on your experience with the athenaPatient app with our development team. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. We were unable to save your data. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. You can complain if you feel we have violated your rights by contacting us using the information on page 1. Who Can Access the Patient Portal. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. A convenient and secure way to deliver virtual care to your patients. Only test results which are considered appropriate for release will be accessible through the Patient Portal. We may also share your information when needed to lessen a serious and imminent threat to health or safety. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. For your safety and security, your session is about to be logged off due to inactivity. . I can no longer see appointments, messages, and/or test results for a provider that I could previously see in the app. We can use and share your health information to bill and get payment from health plans or other entities. Current technology that balances capability with delight. This is to ensure that its providing the best quality experience possible before distributing it more widely. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. What should I do when I get the following error, Something went wrong It looks like there was a hiccup on our side, and were unable to log you in. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. All communications between you and your provider's office are carried over a secure, encrypted connection. We are allowed or required to share your information in other ways . Note: This feedback form is NOT for medical questions or advice. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. This feedback form is a one-way communication system. Maximize your revenue by collecting more of what youre owed, faster. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). The Patient Portal is an online service that provides patients secure access to their health information. . Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. One connection at a time. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. Please notify us immediately if you believe the security of your Portal account may have been compromised. Select your provider and office location. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We can use and share your health information to run our practice, improve your care, and contact you when necessary. To do so: Adobe Acrobat is required to view and print forms on the portal. How do I turn biometric authentication on/off? If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. To schedule an appointment using athenaPatient, your provider must have the self-scheduling feature enabled at their practice. Contact your provider's office and request a password reset email. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. If you have already started checking in but havent finished, you will see a button on the appointment card labeled, The first way to send a message is to navigate to your, The second way to send a message is to click on an existing message in either your Inbox or Sent tab views. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. Patients can message their doctor or provider directly and connect with their healthcare team! Your use of the Portal after we make changes is deemed to be acceptance of those changes. Note: This page should only be . The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. This is because all messages that you send and receive in the Patient Portal are part of your medical record. powered by. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. You will be notified if your Patient Portal service is discontinued. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. If you still cannot view your data successfully after several tries, you should log out of the athenaPatient app and log back in. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services).
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