An automatic payment is a regular payment that's set up and controlled by you. Balance & Statements In the case of pre-pay accounts, we will automatically request a payment from your credit/debit card or direct debit once your balance falls below the account threshold of 12.00. Please note: The minimum top-up amount is 30.00, and the maximum is 1000.00. Where you require a Monthly Account Statement to be issued by post, an Additional Account Statement Charge will apply in respect of each such Monthly Account.11.5Where you request an additional Account Statement, you shall pay to eFlow an Additional Account Statement Charge in respect of each such additional Account Statement, whether issued by email or post. All disputes are subject to review and approval by eFlow and may require additional documentation or evidence from you. Verifying your email address ensures that we have your correct email address, which is important for security and data protection purposes. Discover the benefits of creating an eFlow account such as toll discounts and automatically paying your tolls. While direct debits can be cancelled . If your account is closed or pending close, you will not be able to log in to eFlow.ie. Log in to your account with your username and password. Closed accounts cannot be reopened. See how to access your statements and learn more about your account balance. where in the opinion of eFlow, you have ceased to make the payments required in accordance with this Agreement and fails to discharge an amount owing to eFlow within the time requested for payment. You acknowledge that you have not relied upon any representation save for any set out in these terms and conditions.27.2The interpretation of this Agreement shall be governed by Irish law and the Irish courts have jurisdiction to resolve any dispute in relation to the Agreement.27.3There shall be no waiver of any terms or conditions unless such waiver is evidenced in writing and signed by the waiving party. a direct debit authority is lodged into the system, the bank will notify you by pre-agreed means. You can find all of these details on the welcome letter, posted to you after registration. Pick an account. You can find your username on any correspondence that eFlow has sent to you. No additional account login is created to access your eFlow account. You can add any number of Authorized Users to a single account. A Direct Debit lets your bank or building society know that businesses and services can take money from your account on a set date. You activate your online account by setting up your username, password and security question. Scroll down and select the date ranges of the statement you would like to view. Simple, convenient and safe, Direct Debit is an automated payment method that is used for around three quarters of household bills. Click the Edit Payment Method button. Click "Edit" beside " Bank account ". (in the case of a Pre pay Account) will have deducted from it the amount due in respect of such Toll; or. For further information in relation to the processing of your personal data, please refer to our Privacy Policy.6.9The Scheme will be in place until 31st December 2022 and the level of refunds may vary on foot of Ministerial direction and in accordance with affordability limits of the overall Scheme for the Exchequer. 13. Who do I approach if I discover a direct debit has been setup fraudulently? A Whole Bill Direct Debit lets you automatically pay your whole bill when it's due by Direct Debit. any other sums and charges due to it pursuant to the terms and conditions of the Agreement. However, Tag Tolling customers can use the express lanes at any other toll in Ireland, while Video Tolling customers cannot. Here you can make a payment by entering the amount you would like to top up your account by, using an existing payment method or a new credit/debit card. Click on the Edit Payment Method button. Once authorised, the organisation can automatically take payments from you . Direct debits, which you may also see called ACH debits or bank debits, are a simple and easy way to arrange recurring payments. In such cases eFlow maintains the right to adjust without notice, where evidence can be provided that the adjustment is appropriate. Password If all of your information matches what we have on file, we will send an email to the address listed on your account with your username. Your sole and exclusive remedy from eFlow and its agents will be the replacement of any defective Tag(s).26.3Without prejudice to the foregoing, eFlow shall not be liable to you for any loss of profits, goodwill, business opportunity or any type of special or consequential loss incurred by you, whether directly or indirectly. Previously, direct debits worked by using bank account numbers and sort codes. Direct Debit (from SEPA Single Euro Payments Area only). Note Name changed due to Marriage or Divorce Scroll down to Additional Authorised Contacts. Bacs Direct Debit disputes don't incur a fee. Once added to your account, an Authorised User can engage with eFlow about your account on your behalf when communicating to a customer service agent. To cancel a Direct Debit, click on 'cancel' and follow the instructions to complete the request. Take a look at FastPay's Direct Debit mandate template here to to see how straightforward this is: a short form that takes just a few minutes to complete. The Scheme is only available to vehicles that have a Tag.6.7Refunds will be credited to the Account associated with the Eligible Vehicle Tag one month in arrears.6.8We will process your transactional data, including your personal data, for the purposes of: (i) crediting any refunds to your account; (ii) invoicing Transport Infrastructure Ireland with respect to the cost and payment of the refunds; (iii) reporting on the Scheme to TII and DTTAS; and (iv) monitoring compliance with the Scheme Rules. Once you have agreed those, the money is deducted automatically. Select the Date you would like your account closed from. This highly secure method of payment is quick, cheap, efficient and thanks to the regulations around DDs, very secure. 6 monthly . Irelands leading payment solutions provider specialising in debit card and credit card transactions, mobile top ups, M50 toll payments, bill payments and much more. It enables multi-device, multi-browser and multi-user access. My Account Learn how to manage your account, recover, and update your account details. How we will communicate with you. name, address, contact details and details of the vehicle/s that you wish to register as Registered Vehicle/s (such as vehicle class, model, colour and registration details); whether the Vehicle/s registered are assigned to the M50 Video tolling or Tag tolling option; whether the Account is to be a personal, business or visitor account; the type and manner of delivery of Account Statements; and. You will be prompted to confirm you would like to make a payment and select Ok if you would like to top up your account. Click the Rubbish Bin icon of the payment method you would like to remove. If you would like to update your postal address this can be completed under the Billing Address heading. Learn how to pay your M50 toll with a car youve rented. if a petition is presented for a bankruptcy order in respect of you or you are otherwise unable to pay your debts as they fall due; or, as appropriate, an encumbrancer lawfully takes possession (and does not relinquish possession within thirty (30) days); or a receiver is validly appointed in respect of your assets; or a petition is presented for the appointment of an examiner; or an examinership order is made in respect of you; or a petition is presented for your winding-up or bankruptcy; or an order for your windingup or bankruptcy is made; or an effective resolution is made or passed for your winding-up; or. To cancel a SEPA DD you can submit a Cancel SEPA Direct Debit Mandate request via the Online Service Desk area of 365 online. To reset your password, you will need your username. If you suspect that you did not initiate a direct debit setup request then you should call the bank immediately and deny having set up the direct debit. Click on Close Account button under the My Account heading within the page. Please Note: The cut off times will display on screen when you are cancelling the direct debit. You can pay your vehicle tax by Direct Debit - either online or by going to a Post Office that deals with vehicle tax. The allocation for the Scheme in 2020 is up to a maximum of 1,500,000. There's a 5% surcharge if you pay: monthly; every 6 months; There's no surcharge if you pay yearly. For Post-Pay accounts your payment date is displayed under the Invoices and Payments heading. People use Direct Debits to pay monthly bills and make one-off payments. It gives you the flexibility and agility to adjust to the needs of your business. Discover the benefits of creating an eFlow account such as toll discounts and automatically paying your tolls. Scroll down to the end of the page and select Save All Changes to confirm you would like to update your contact details. Select the date you would like to close your account. Name of Creditor Signature(s) Unique Mandate Reference (to be completed by Avant Money) Please complete all fields marked* Your payment method should no longer appear in your account. The Direct Debit (DD) scheme is operated by the Bacs network and companies (called "service users" in DD speak) access the system using specialist software or by using a Bacs bureau such as Access PaySuite. 26.1To the maximum extent permitted by law, any and all liabilities of eFlow (whether under contract, tort (including negligence) or otherwise) arising out of or in connection with a Tag (including without limitation, the Tag failing to function, being deactivated or the Misuse of the Tag) are hereby excluded.26.2Neither eFlow nor its agents will have any obligation or liability with respect to your use or the performance of the Tag. Your eFlow account will remain active, regardless of whether your email address on the account is verified or not. This means that you will have to pay your toll by the following day 8pm deadline to avoid late penalties. In the case of Pre-pay accounts, we will automatically request a payment from your registered payment method once your balance falls below the account threshold of 12.00. I can't tell you what to do, but if you can cope with the direct debit, it is cheaper to do so." 3. If you would like more control over when you make payments to us, you can choose the Pay Outstanding option on eFlow.ie and pay some or all of the current months bill. This link is valid for an hour. There are two steps to reactivate your eFlow account: To pay the balance on your account, log into your account and click Make Payment. Select 'Direct Debits & Standing orders' from the drop-down menu. If you wish to download your statement for further use, click the page icon which will generate a PDF of your statement. to exercise the right to cancel you must make a written request for cancellation; However, this Agreement will take effect between us and you will no longer have the right to cancel this Agreement on the earlier of: (1) The expiry of the fourteen-day period referred to at 2.3(c) above; and (2) The date and time you make a journey on the M50 toll such that the toll you are liable to pay is the toll applicable to the holder of an Account. This enables you to log in. 29.2 This feature us currently not available on eflow.ie. You give this authorisation by completing a Direct Debit Mandate form - this can be a paper form or a web page that you complete online. Step 1: Always do a meter reading and send it to your supplier. Each of the provisions contained in these terms and conditions shall be severable and distinct from one another and if any one or more of such provisions is now or hereafter become invalid, illegal or unreasonable, the validity, legality and enforceability of the remaining such provisions shall not in any way be affected, prejudiced or compared thereby. Single Euro Payments Area (SEPA) is an EU initiative designed to change the way electronic payments are processed in the EU (including the United Kingdom). Find out about the payment deadline, what to do if you forget to pay your toll and appealing a penalty. The information to be included in the Account Application Form shall include: B.2Before this Agreement takes effect and an Account is opened by eFlow: B.4 The toll plaza is approximately 5km from Waterford City. Select Ok to confirm you would like to remove the payment method. 3. an Eligible Vehicle) which are registered on the Department of Transports National Vehicle Database File (NVDF).6.2The registered owner of an Eligible Vehicle may be required to submit evidence of the vehicles eligibility when seeking to apply for the scheme.6.3 Under the Scheme account holders will receive refunds in accordance with the published Scheme rules6.4The Scheme Rules set out the overall limitations contemplated by the Scheme, including the fact that the Scheme is subject to review by the Minister for Transport Tourism and Sports who may vary certain aspects of the Scheme from time to time, including in relation to the Annual Maximum Eligible ETC Limit.6.5Customers should note that the Scheme Rules specify that an Annual Maximum Eligible ETC Limit is to be applied per Eligible Vehicle regardless of which Tag Service Provider you have an account with.6.6Refunds will be credited to the Account associated with the electric vehicle Tag where there is a valid tag transaction made by the Eligible Vehicle. 2. 15.1In the event that a Tag is damaged, lost or stolen, it is your responsibility to notify eFlow through the website, webchat or by telephone by calling the Customer Service Centre. When looking to start collecting Direct Debits, be aware of dated locally-installed software. Tue Aug 17 2021 - 17:38. In the menu, select " Change my billing options ". cancel or alter any payment or your payment details (including, the payment account); or. You can see all your Direct Debits here. 21.1For information on the processing of your personal data, please see the eFlow Privacy Statement and eFlow Data Protection Notice in our Downloads section here. eFlow offers two different methods of recording the passage of the Registered Vehicles on the M50 Toll Road, namely: Tag Tolling; Video Tolling; All vehicles that use the M50 Toll Road are photographed/ video recorded. Any balance remaining will be taken in the normal automated payment process. Learn how you can pay your toll before or after your journey. You pay the same amount every time. Key in a payee company's 5-digit code / Reference. under the 'Payment Details' section, click the 'Manage Bank Accounts' button. A Direct Debit is an instruction from you to your bank, authorising someone to collect payments from your account when they are due. Login to your eflow account with your username and password. eFlow is managed and operated by Turas Mobility Services. Fill in your card details required details and confirm by clicking Save Details. When a dispute is created, Stripe sends a charge.dispute.created webhook event and deducts the dispute amount from your Stripe balance. We'll ask to see your electronic records of the: set-up of the direct debit instruction, including your customer's authority payment history related to the direct debit This will help us to check if there has been an error and whether it was made by you, the billing organisation or the customer. 100% paperless Direct Debit. Conveniently pay your M50 toll through an agent or at eflow.ie Parking Tag Pay for your on-street parking through a Payzone Agent or use your phone to park The Scheme is an expansion on the previous Electric Vehicle Toll Incentive Scheme that commenced in June 2018; it will run until December 31st 2022 (or up to a maximum of c. 50,000 LEVs). 29.1Where either you or eFlow is required to notify the other pursuant to this Agreement, or otherwise wishes to communicate with the other, such notice or communication may be served:a. in your case to eFlow. What is a Direct Debit mandate? If you need to change your top-up amount, please contact us and a member of our customer service team will be able to change you top-up amount. You will need to have GoCardless set up and a direct debit mandate set up for the customer.. On an unpaid invoice. Direct Debits - Step 1 - Setting up GoCardless This article describes how to set up GoCardless which will let you take direct debit payments via KashFlow Read more Direct Debits - Step 2 - Setting up Direct Debit Mandate This article shows you how to send a direct debit mandate request to your customers Read more "Payment Method" means a method of payment which is acceptable to eFlow, being credit card, debit card or by direct debit (SEPA Single Euro Payments Area only) from the Customer's payment account, digital wallet or such other payment method as eFlow may from time to time approve. Please do not open any links from these or any other suspicious messages. Your balance may have a minus amount if it is a Pre pay account which is in credit. Please remember, customers using our Video Tolling option can only do so for the M50 Toll Road. For new eFlow customers, or those updating their direct debit payment method, you will need your BIC and IBAN to set up a direct debit with eFlow. SEPA Direct Debit is a reusable, delayed notification payment method. the Account Start-up Balance for each Pre pay Account is forty euro (40.00) for each Registered Account; you are responsible for maintaining at all times the Minimum Balance in such Pre pay Account; when you incur a liability to eFlow in accordance with this Agreement, eFlow shall deduct (and you hereby authorise eFlow to so deduct) from the Pre pay Account (and make such deductions from the applicable Account Balance) all amounts due to it in accordance with this Agreement, including, without limitation, those referred to in clause 8.1; you hereby authorise eFlow to give instructions to debit your payment account from time to time with an amount equal to: such other amount as may be necessary to ensure that the Account Balance on your Pre pay Account is at least equal to the Minimum Balance, in accordance with the Payment Method associated with the Account; you are responsible for ensuring that your chosen Payment Method is valid and that sufficient funds are available in the Payment Account to enable payment of all amounts due to eFlow in accordance with this Agreement; when you incur a liability (including, without limitation, in respect of those referred to in clause 8.1) to eFlow in accordance with this Agreement, eFlow shall include such amount in the Post pay Account and the Account Balance shall be adjusted to take account of such amount; and. They're a simple way to manage regular payments, such as: Utility bills Gym memberships Mobile phone contracts Monthly subscriptions eflow direct debitapple oxmoor genius bar appointment. Many companies use them to take regular and occasional payments from your bank account for bills and memberships. An active mandate needs to be in place before any Direct Debit payments can be collected. Whole Bill Direct Debit. Don't let the company rely on its estimates: that's just a great excuse for it to set high direct debits. And while we'll regularly review your Direct Debit to make sure your payments are on track, you may also want to consider increasing your monthly amount over summer and autumn to build up more credit ready . Update the payment details on your account. Direct Debits are often a convenient and flexible payment method for businesses of all sizes. Learn how to manage your business account, change your payment details, top up your account, and view your statements. Please note that we are required to check your bank details are correct and perform an identity check through a third party credit reference agency so please ensure that your personal details are correct. Please note: Payments are taken on an automatic schedule and manual payments are not necessary. This means that the amount deducted from your payment method this month covers journeys made last month. How to contact eFlow? in respect of any Toll and related charges; all amounts payable by way of Account Fee; all amounts payable by way of Additional Account Statement Charges that may be introduced any Late Payment Charges; and. eFlow Post pay customers are billed a month in arrears. It takes up to five days for the money to move. 7.1You shall pay to eFlow all amounts that are due to it in accordance with this Agreement, including without limitation, all amounts due: The charges for which you shall be liable shall (without prejudice to the generality of the foregoing) include such charges as eFlow may notify from time to time in connection with Misuse or the misuse of a Toll Road.7.2Where a Rejected Payment occurs, the Customer shall ensure that eFlow receives the outstanding amount (together with any charges arising from the Rejected Payment) as soon as possible but in any event within fourteen (14) days of the Rejected Payment.7.3You accept responsibility to notify eFlow of any changes with respect to your payment details (including, without limitation, your payment account) as set out in the Account Application Form.7.4While eFlow makes every effort to ensure charges are accurately recorded, you accept that miscalculations in Account balances may occur. Tide Platform Limited (Tide) designs and operates the Tide website and app. Registered pre-pay customer, can use the online Top Up Payment feature to add credit to their account manually. Energy UK, which represents suppliers, said direct debits evened out bills even though domestic gas and electricity use varied considerably during the year. You will be charged the unregistered toll rate in this case. Direct debits are regulated by the Bulk Electronic Clearing System (BECS) Procedures and Regulations. 3. If you have insufficient funds in your account to pay a direct debit, the payment might not be made or a charge could be incurred. This means that making a payment in any SEPA zone country will be no different to making a payment in Ireland. 3. eFlow means no more queuing and searching for coins at the toll plaza. A direct debit is a regular payment that's approved by you but set up and controlled by the business you are paying. If you are using our Tag Tolling option, your tag(s) will not work if the first attempted payment fails. This Agreement shall be governed by and construed in accordance with the laws of Ireland. and the Account shall reflect such payments when received by eFlow. The level of DD must be fair and reasonable, but may be subject to terms you agreed when choosing your new tariff (e.g. Once youve paid your outstanding fees, click back to my account. Under the 2020 Budget, DoT secured funding to support a reduced tolling scheme for Low Emission Vehicles (LEV), broadening the previous Electric Vehicle Toll Incentive Scheme. To view details of a Direct Debit, click on the details icon and you will be presented with an overview. You will get these numbers from your bank statements or you can go to the Banking and Payments Federation Ireland to help you generate the details you require. Tolling Information/eflow Toll Locations and Charges Tolls applicable for 2023 - N25 Waterford City Bypass N25 Waterford City Bypass Location: The toll is located in the south east of Ireland on the N25 Waterford city bypass between the junction for the M9/N24 and the Junction for R710. headings and sub-headings are for ease of reference only and shall not be taken into consideration in the interpretation or construction of this Agreement; all references to any agreement (including, without limitation, this Agreement), document or other instrument include (subject to all relevant approvals and any other provision of this Agreement expressly concerning such agreement, document or other instrument) a reference to that agreement, document or instrument as amended, supplemented, substituted, novated or assigned; all references to any statute or statutory provision (including any subordinate legislation) shall include references to any statute or statutory provision which amends, extends, consolidates or replaces the same or which has been amended, extended, consolidated or replaced by the same; all references to time of day shall be a reference to whatever time of day shall be in force in Ireland; words importing the singular include the plural and vice versa; words importing a particular gender include all genders; person includes any individual, partnership, firm, trust, body corporate, government, governmental body, authority, emanation, agency or instrumentality, unincorporated body of persons or association; any reference to eFlow (other than in relation to entitlement to receive payments) shall include persons acting on behalf of eFlow in connection with this Agreement; any reference to a public organisation or representative shall be deemed to include a reference to any successor to such public organisation or representative or any organisation or entity or representative which has taken over the functions or responsibilities of such public organisation or representative; and. Select Primary in the drop down menu under the Payment Priority column of the card you would like to make your primary payment method. To view a list of your journeys, log in to your eFlow account and click Journeys. 18.1This Agreement may be terminated by eFlow with immediate effect: 18.2Without prejudice to your right to cancel this Agreement in accordance with section 17 above, this Agreement may be terminated by either party by giving fourteen (14) days notice to the other party provided that, upon giving such notice: 19.1Following termination, you will remain responsible for the payment of any amounts owing by you under this Agreement and such outstanding amounts will be debited from your Account.
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