Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. If enough people do it they'll be investigated. Ticketek Australia you're a pathetic poor excuse for a company. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). Why even have the option of refundable tickets for an extra charge if I cant refund them? means the unforeseen change of the date of an examination that. There is no phone number, only an email which does not get answered. Safe, Fast and Verified The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Ticketek Marketplace - Buy and Sell Tickets Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. An incident number or report from the Police or relevant traffic authority. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. Ticketek Marketplace - Buy and Sell Tickets Pleased to meet you, won't you guess my name? Emergency Services Police, Fire and Rescue Service or other Emergency Services. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Why is this company even allowed to operate?????? Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Sell tickets directly from your Ticketek Account. Might be worth looking into? means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. No way to recover tickets. Fire A report from the fire service and/or police. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Ticketek refunds, the true facts - The Vigilante News More Info. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Anyone can write a Trustpilot review. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. IMPORTANT Any translation of this document from English is for assistance and information only. Stick to Ticketmaster. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. But the thing is, they didn't. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. Ive forgotten my password/My password has expired. Just fake a doctors note, cant imagine they review them too carefully. . Appalling service. Why is your site permanently unavailable. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Like. Where You have not been physically examined by a Doctor prior to the date of the Booking. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. No way to recover tickets. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. Sell tickets directly from your Ticketek Account. Youmade an unsuccessful request for annual leave for the date of theBooking. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Was given tickets for Ed Sheeran concert as a gift. Attend participate in, take part in, use, or be present at. i spent 2 hours online and still didn't manage to secure tickets. Sell tickets directly from your Ticketek Account. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Why should I buy from Ticketek Marketplace? I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. If they mean no-shows, then so be it. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Download the Ticketek App & add your ticket to your wallet now. We may consider other Emergency Circumstances at our discretion. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Youmade an unsuccessful request for annual leave for the date of theBooking. The best person in the world. A copy of a notice from the examination body, school, college, university confirming the change of date. If could give a minus 10 score I would. Zero stars, uselessly run, waste of a time company. Absolutely appealing customer service!!!!! Where documents can be replaced in advance of theBookingor on the day. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Released a technology that is fully flawed just like the rest of the governing bodies around the world. All Theatres and productions and sporting events should seek alternative partners. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. If there is a financial failure of any Transport provider. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. As it got closer to Christmas I started to worry, as they were to be presents. Privacy (data erasure request) Frontier Touring, Special Guests: Maisie Peters and Budjerah. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. How will I receive my tickets? 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. A copy of the notice of failure or disruption of the public transport. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. I have now been trying for a refund for 6 months. What happens to my money when I buy a ticket? Ticketek Australia Reviews | Read Customer Service Reviews of premier To read more about Covid-19 please visit our dedicated page here. A copy of the travel warning from the Government Agency. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Links relating to the City of Sydney, and NSW in general - please read our rules before posting. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. , please contact the Customer Service team directly for further advice about your Refund. What the hell is that? I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Voluntary relocation or where you are changing employer for a new role. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. It goes against our guidelines to offer incentives for reviews. Any translation of this document from English is for assistance and information only. There is no phone number, only an email which does not get answered. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. Attendance at business meetings and business travel. Anyone has experience getting refunds from them or have advice on what I should do here? I'd be interested whether this is something the ACCC would be interested in. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Where You have not been physically examined by a Doctor prior to the date of the Booking. The customer service was super helpful and I got the ticket value back and it sold super quickly. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Website doesn't work. Inspite of giving all the details, continuous email stating - send it in new format or send more information. Ticketek Marketplace - Buy and Sell Tickets Wife tested positive on 13th. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. They will do anything to hide from you. How did this happen? Ticketek is selling for the following venues only. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Ed Sheeran tickets | Adelaide Oval | Ticketek Australia NEVER NEVER again. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Immediate household persons living together at the same permanent address. Safe, Fast and Verified Ticketek Voucher: $25 OFF Mar 2023 | Nine Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. I've purchased a ticket and my event is tonight! You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. They ended up rejecting my application for a refund and closing it down entirely. I have now been trying for a refund for 6 months. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. You'd think that but I had the same shitty experience with them on this front. Abhorrently bad process for handling refunds and rescheduling due to illness. A copy of the travel warning from the Government Agency. Never ever again. Are Refundable tickets available through Ticketek Marketplace? An incident number or report from the Police or relevant traffic authority. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Where You have not been physically examined by aDoctor prior to the date of the Booking. Ticketek takes the issue of scalping seriously. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Sick relative? To read more about Covid-19 please visit our dedicated page here. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Why does Ticketek Marketplace charge fees? This is not an insurance policy. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. The only reason people buy tickets from Ticketek is they have no other choice. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Everybody else looks like a paedo. I am trying to buy tickets but it says unable to lock the ticket. Refunds & Exchanges - Ticketek Australia Please also read the General Conditions of Refund. Secure Accounts Widget Tixel is a safe ticket marketplace to trade tickets from Ticketek. Is it cheaper to book online or through a travel agent? I recognise the terms of service were available, but nobody reads those. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Doors Open: 5:00pm Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Scalping 18. Basically, because they're the only game in town, and they can do whatever they fucking like. means weather where a Government Agency has issued warnings not to travel which mean. A doctor cannot be You or a member of Your family. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Any vehicleYouplan to use during theBooking. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. I sent a message via the website and got the pdfs a day or so later. Why are there multiple listings for the same event at different prices? Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Anyone waiting for refunds from Ticketek? Ghosted for 6 months now Sell tickets directly from your Ticketek Account. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Times are approx. Ticketek Marketplace No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. How do I contact Ticketek? - Ticketek Australia Ticketek Marketplace (marketplace.ticketek.com.au). IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Refunds & Exchanges Follow New articles New articles and comments. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. Cool, just upload a goddamn police report. I will NEVER buy tickets from this company again! Where you cannot provide evidence that the person affected is within the. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. What should I do? Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. RP ENG EXTENDED - Refundable Immediate household persons living together at the same permanent address. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. A copy of the letter requiring Jury Service. Frequently Asked Questions for Eligible Refundable - Ticketek Australia They haven't responded to my emails! means an unforeseen circumstance completely outside. Jay Chou tickets | GIANTS Stadium | Ticketek Australia The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. Safe, Fast and Verified They rapidly charged my credit card, then didn't provide the tickets. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. Any temporary relocation for work must be for a period of at least 3 months. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? There is no customer service centre you can call, just an automated voice call telling you to email. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. Any reason for refund must not be foreseeable at the time. Any vehicle You plan to use during the Booking. Find out how we combat fake reviews. A police report or crime number to confirm the theft(Self-declaration not accepted). Buy guaranteed tickets for sold out events at a fair price. What gives? The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. If you've forgotten your account details, never fear we also . Press question mark to learn the rest of the keyboard shortcuts. Ticketek routinely mismanages ticket processing which should be simple. Press J to jump to the feed. New comments cannot be posted and votes cannot be cast. Abusive partner? I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. I got tickets to a concert from ticketek that got cancelled of covid. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. It's criminal and needs serious investigation. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. are the business owner or registered Director, or a member of. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. ?DO NOT BUY TICKETS FROM TICKETEK! Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Easy as. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund.
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