this is extremely unprofessional. We use dedicated people and clever technology to safeguard our platform. All rights reserved. trugym customer service - americanuzbekistan.org Most of the equipment is very old and remains unfixed for long periods of time. trugym customer service. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Even spend time trying to find a locker that works!PRO's / The gyms open times are good. Suggested companies are based on peoples browsing tendencies. They now refuse to refund monies taken. The staff are friendly and the gym is very tidy. Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. Gym is always clean and range of machines is good. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Companies can ask for reviews via automatic invitations. Lovely gym with great facilities! They definitely make it difficult to contact them through their website. I've asked for head office details and the staff tell me they don't know it. Again, please accept our apologies and we hope to get this rectified as quickly as possible.Thanks, The truGym Team. Good luck TruGym you are going to need it! Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members Head office failed to respond to emails! Good luck getting them to answer the phone. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Verification can help ensure real people write reviews about real companies. Absolutely shocking customer service. I go to the gym because its an only female gym, however its extremly dirty. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. 11 Ways to Deliver Excellent Customer Service | Indeed.com Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! This company doesnt care about its members, its purely about money for these people. I was paying double on a different gym and was always having problems but this is miles better. The gym itself is great value for money and I don't actually have a problem with the gym or the staff. Companies can ask for reviews via automatic invitations. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. Joke of a place. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The most important rule in providing excellent customer service is to be friendly. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 How many stars would you give TruGym? I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. so you can relax after your workout. Im going to have To cancel direct debit. Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. The timings of the place are good too accommodate all women there. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. Here are 8 tips for writing great reviews. TruGym Stevenage. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Save your money, go elsewhere. Your experience matters. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. So unprofessional. Save your money, go elsewhere. I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. | Read 81-100 Reviews out of 267 TruGym Reviews | Read Customer Service Reviews of trugym.co.uk No on-duty lifeguard (is this actually legal!!!). I asked for complaints procedure for head office and that was also denied. Your experience matters. Find out how we combat fake reviews. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. It has been three weeks and no one has been in touch. Bit apprehensive being a female in my 50s. a nice open plan gym. Our 2022 Transparency . I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! Pay a little bit more and go somewhere decent ! This review is on the company and not the local gym. Poor customer service and conflicting information provided by staff! Great gym that everyone feels comfortable and Staff are an asset to the place. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. Staff beyond rude ! Good luck TruGym you are going to need it! Its hard to believe this is actually a trading company (for now!). Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. Completely recommend this gym for any women that are looking for a great gym for good value for money. info@gurukoolhub.com +1-408-834-0167; trugym customer service. He then promised all the staff that we would be getting paid for February, this however was a lie and none of the staff have been paid. Join the 271 people who've already contributed. TruGym Complaints | TruGym #Fail Very clean with a good atmosphere and equiptment maintained to high levels. From my experience and many others on the web they dont respond. These companies sure know how to work the direct debit magic to help themselves and rip of people. We also ensure all reviews are published without moderation. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. We use dedicated people and clever technology to safeguard our platform. As far as I'm aware non of the members have received refunds on their memberships either. Huddersfield gym- horrible service, old gym equipment. Totally disgusted with the service offered with no thought or effort of building a customer relationship. I use both the free weights, machines and also classes. The number for the centre was not being answered, neither were emails. Any attempt to contact head office is ignored. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. We use dedicated people and clever technology to safeguard our platform. | Read 61-80 Reviews out of 237 TruGym Reviews | Read Customer Service Reviews of trugym.co.uk We use dedicated people and clever technology to safeguard our platform. All of the members that I have encountered at the gym were very supportive and helpful. The evening staff are very welcoming and friendlly. AVOID LIKE THE PLAGUE. How many stars would you give TruGym? I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. Its not worth the money that I am paying now. Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. The staff, although minimal, are friendly and helpful. Also more weight clamps are needed as there aren't enough for the machines and free weights. It was a great gym to start off my journey on becoming the best version of my self. I find I spend more time on looking for the weights I need and connectors rather than actually training! My contract expired and I cancelled my membership. Any attempt to contact head office is ignored. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . Companies can ask for reviews via automatic invitations. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 kept it quiet from staff aswell ! It goes against our guidelines to offer incentives for reviews. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . CON's / The gym is a mess! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. How many stars would you give TruGym? 0 star! The staff are always so friendly, helpful and encouraging when you need it the most. I appreciate that it is a budget gym and the range of equipment is adequate. And the price is ok.Over all not impressed with the gym at all. Anyone can write a Trustpilot review. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. It goes against our guidelines to offer incentives for reviews. Having booked online, I would have expected an email letting me know. The main reason that I joined is for the Les Mills Combat class. 2023 Trustpilot A/S. Find out how we combat fake reviews. Still waiting on a response to my request for a refund. There is a sign on the door which states check opening dates on social media. Plus, you avoid the $5 phone payment processing fee. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. The day before, my payment had been taken. Here are 8 tips for writing great reviews. It goes against our guidelines to offer incentives for reviews. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. TrugymStop taking payments from new customers when you know full well that you are closed !!!! No on-duty lifeguard (is this actually legal!!!). They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. Here are 8 tips for writing great reviews. We use an external company to collect, manage and process direct debit payments. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. i, Be vigilant about their policies. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. When it comes to growing a business, reputation is everything. I have been trying to contact them for a refund for months and have been completely ignored. This gym is great! I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. It goes against our guidelines to offer incentives for reviews. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! and when I talked to Harlands and the branch, was treated with a rude, defensive manner. Staff are brilliant and very helpful. 14 Customer Service Resume Examples for 2023 - beamjobs.com Fuming to be honest. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: A relaxing atmosphere also with the benefits of the jacuzzi and sauna. Join the 266 people who've already contributed. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. I paid for a year membership and at that point had several months left. Moreover i received several very abusive emails from them in the days following. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 13 The equipment is good and I find that any issues raised were dealt with quickly and professionaly. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. After a few weeks of this i started to get upset. No matter how many times I try to contact them I never get a response. The toilets are extremely dirty as well as the showers. i havent seen the gym manager, i dont know even if she exists, just heard there is one. How many stars would you give TruGym? He failed to take any responsibility, stating that it was Harlands that needed to sort it out. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Your experience matters. Absolutely flabbergasted of the audacity and attitude she had with me. A nice gym and I enjoy my early morning workouts. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! Here are 8 tips for writing great reviews. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. we were never told about it and there are no signs of cctv anywhere to warn us. Contact Us - truGym Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. Your experience matters. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Try to greet customers with a smile and always be courteous and respectful. Completely unresponsive to emails. How many stars would you give TruGym? TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 14 i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Your experience matters. The response by the manager was delayed and unprofessional. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. My feed back is that if I could train at another gym early in the morning I would. Avoid. It said I should hear back within 48 hours. why would you not notify any body ? There were a lot of guys when we went waiting outside. False advertising! Management is awful only good thing about trugym . I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk - Trustpilot | Read 241-259 Reviews out of 259. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff.
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